Devastated bride-to-be learns wedding was canceled via Facebook
A devastated bride-to-be found out her dream wedding had been called off via Facebook.
Jade White, 29, booked the Park Hall Hotel in Charnock Richard four years ago after traveling the country in search of the perfect location. But then Covid hit, forcing her to postpone twice – before she received a final hammer blow last month.
The mother-of-two looked on the venue’s Facebook page and spotted a series of posts saying the hotel was closing – and weddings were called off. Jade, from Atherton, Greater Manchester, has made persistent attempts to contact stuff but weeks later is still in the dark.
More: Dancing on Ice semi-final blow as Holly Willoughby is forced to withdraw
And she says she and her fiancé Adam Flitcroft, 30, have no idea if they’ll get her £4,250 back – or find another venue.
Jade said: “Apparently it’s closed – didn’t hear anything until I went to the hotel’s Facebook page. Absolutely everything was prepared – outfits and rings purchased, cake ordered, decorations bought, invitations sent – just to make it happen.
“Adam and I traveled all over the country to find the perfect venue and it had been booked for four years – we even took out a loan to cover the costs. When I found out I was completely devastated – I cried too much to even tell Adam what had happened Who knows if we’ll ever get our money back – and I don’t know how to tell all of our guests that there is no wedding after all.
Car saleswoman Jade and mechanic Adam, who are parents to children Lola, four, and Joel, nine months, first booked their wedding in 2018, for a date in July 2020. The couple were desperate to marry to celebrate their relationship and so she could take Adam’s last name – and have the same name as their children.
They had traveled the country looking for the perfect venue for their big day and finally settled at the Park Hall Hotel.
Jade said: “As soon as we set foot in this hotel four years ago we knew this was the one. I looked at my mum and we both cried because it was so special and we had looked everywhere to find the perfect place.”
They had juggled booking the wedding alongside an expensive move and had recently become first parents to their daughter Lola. So, to cover wedding expenses, they had to take out a loan of £10,000.
But Jade and Adam saw it was worth it and planned everything to fit the 1970s countryside vibe – right down to Jade’s dress which she said was “a bit medieval” and matching. to the hotel’s dark parquet floors. Their wedding was originally scheduled for July 4, 2020 but, due to Covid, was postponed to July 23, 2021 – a date which has also been cancelled.
The parents – who had their second child last year – then decided to book well in advance to avoid further cancellation, and set the date for April 29, 2023. Invitations were sent out while they put to work getting ready, selecting outfits, buying rings and placing orders. a beautiful cake and decorations.
Jade then became increasingly excited to finally share a family name with her children and her husband. But a phone call on February 13 from her booked makeup artist confirming the address of the venue led Jade to check the Park Hall Hotel’s Facebook page.
It was then that she realized her dream was ruined – leaving her destitute and without a place.
She said: “My first reaction was just to burst into tears. I was crying too much to even tell Adam what happened – my dad had to call him and tell him.”
Jade recalled her growing panic as she couldn’t reach anyone when she phoned the venue to check – and spotted local reports saying the same. The hotel’s doors are believed to have closed a week earlier, on February 7, after the property was sold. Jade then emailed the hotel on February 13 in a desperate attempt to get answers. But she received an email, apparently from a member of the management team, the next day who told her they had lost their jobs as a result.
A section of the email read, “I’m so sorry this happened and I really hope you sort this out and get the wedding day you deserve.”
The email left Jade more perplexed than ever after she was never told about the cancellation in the first place – which the former employee said was an email error. She was informed that she should email her bill and a bank statement to hotel management by the same employee, but received no response or acknowledgement.
Jade now has no idea whether or not she should receive a refund of the £4,250 – she had prepaid for the occasion using a bank loan. She is also set to lose the £350 they paid for a separate ceremony due to rescheduling too many times already.
But it is claimed the hotel has since reopened for a dance event – leaving those whose weddings have been canceled frustrated.
Reflecting on the experience, Jade said: “When I first found out I was so overwhelmed but I don’t even want to cry anymore. I have to accept it’s canceled and move on but it’s hard to do when it’s our money on the line and we could lose it.
“It seems like we didn’t need to bother taking out a loan because it’s now somewhere in someone’s pocket. I remember being so excited to find the perfect wedding venue – it was so special, and it’s been taken away now.
“It was supposed to be a third chance with this date – I’m starting to think we’re bewitched. I feel like someone somewhere is laughing at us – especially hearing that your wedding is off the Valentine’s eve. We’ve been so unlucky before – now I’m just afraid I’ll never find the perfect venue.”
The Park Hall Hotel was previously run by the Best Western group, which launched an investigation after the hotel closed without notice. The chain said in a statement at the time that it does not “own or operate” the property, and therefore had no say in operational decisions.
Earlier this week, Best Western permanently severed its ties with the Park Hall Hotel, with a spokesperson confirming that it had been “removed from the […] brand portfolio”. Repeated attempts were made to contact hotel staff via existing emails and phone numbers, but no one could be reached for comment.
Read more:Kate Garraway BBC2 shows Your Body Uncovered to explain how Covid affected her husband Derek Draper’s lungs
Read more:Britons hoping to house Ukrainian refugees will be told they must pledge for six months by the UK government
Keep up to date with the latest headlines.