AHLA Study Supports Continuing Shortage of Hotel Staff
A member disclosed by the American Hotel & Lodging Association (AHLA) corroborates a major travel industry problem – severe staffing shortages.
“Eighty-seven percent of survey respondents said they were experiencing a staffing shortage, 36% severely,” the September poll found.
“The most critical staffing need is housekeeping, with 43% ranking it as their biggest challenge.”
The figures, however, are an improvement on those reported in a membership survey in May, which found that 97% of respondents were experiencing staff shortages, with “49% severely” and 58% “ranking the household as their biggest challenge.
To help address the issue, hotels are offering job applicants a variety of incentives, with 81% of respondents increasing salaries, 64% offering more flexible working hours and 35% increasing benefits.
To work to address staffing shortages, the AHLA Foundation is continuing its multi-channel “A Place to Stay” advertising campaign in 14 cities, including Atlanta, Baltimore, Chicago, Dallas, Denver, Houston, Los Angeles, Miami, Nashville, New York, Orlando, Phoenix, San Diego and Tampa.
“Today’s tight job market creates unprecedented career opportunities for current and potential hotel employees, and AHLA and the AHLA Foundation are working tirelessly to spread the word,” said the President and AHLA CEO Chip Rogers.
“With salaries, benefits, flexibility and upward mobility at historic levels, there has never been a better time to work in a hotel than the present.”
The survey, which was conducted September 12-19, 2022, interviewed 200 hoteliers.
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